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Five months ago, I switched Internet providers, triggering my descent into corporate malfeasance hell.
Three weeks after I terminated the service, the company billed me for the following month. I called the company, spent 30 minutes on hold, and received assurances from their customer service rep that the erroneous charge would be reversed. "Oh," she said. "Sometimes it takes awhile for our billing services to update."
Two months later, the company billed me for two months of service after my termination date. I disputed both charges on my credit card, called the company again, sat on hold for half an hour again, and received additional assurances that these errors would be corrected. I asked the customer service rep to confirm that no further action was required on my part. The customer service rep assured me that this was indeed the case.
Today, I received a notice in the mail--conveniently backdated two weeks--that the provider had turned me over to a collection agency and I had 30 days to dispute this action. This necessitated cancellation of my planned Saturday activities to file complaints with the FCC and FTC and begin the process of lobbing a written, registered mail response into the collection agency black hole because this ISP can't get its act together.
If anyone has additional suggestions for actions to take, I will gladly entertain them.
これで以上です。
Three weeks after I terminated the service, the company billed me for the following month. I called the company, spent 30 minutes on hold, and received assurances from their customer service rep that the erroneous charge would be reversed. "Oh," she said. "Sometimes it takes awhile for our billing services to update."
Two months later, the company billed me for two months of service after my termination date. I disputed both charges on my credit card, called the company again, sat on hold for half an hour again, and received additional assurances that these errors would be corrected. I asked the customer service rep to confirm that no further action was required on my part. The customer service rep assured me that this was indeed the case.
Today, I received a notice in the mail--conveniently backdated two weeks--that the provider had turned me over to a collection agency and I had 30 days to dispute this action. This necessitated cancellation of my planned Saturday activities to file complaints with the FCC and FTC and begin the process of lobbing a written, registered mail response into the collection agency black hole because this ISP can't get its act together.
If anyone has additional suggestions for actions to take, I will gladly entertain them.
これで以上です。
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Did you survive it